Bitter End Yacht Club

Thank you, Donald, for your wonderful review! Our team takes great pride in caring for the property and providing friendly, helpful service to every guest. We truly appreciate your kind words and hope to welcome you back again soon for another memorable visit. Best, Nick Putman (Marina Manager)

Thank you, David, for your continued support and kind words! It means a great deal to us to hear that you continue to enjoy your visits. We're honored to be one of your favorite places, and we look forward to welcoming you back to Bitter End again soon for another amazing stay. Best, Nick Putman (Marina Manager)

Thank you for the kind words! We’re very happy to hear you enjoyed your experience with us and that both our team and moorings made a positive impression. Our staff works hard to maintain the mooring field and provide a welcoming experience for all our guests. We truly appreciate your support and look forward to seeing you again! Best, Nick Putman - Marina Manager

Hi Kevin, Thank you so much for the wonderful review! We’re thrilled to hear you enjoyed your stay with us. It means a lot to our team to know we helped create a great experience for you. We truly appreciate your support and hope to welcome you back again soon! Best, Nick Putman - Marina Manager

Dear Murray, Thank you for taking the time to share your experience with us. First and foremost, I would like to sincerely apologize for the manner in which this situation was handled and for the frustration and embarrassment this caused you and your guests. Regardless of the circumstances surrounding mooring availability or procedures, our expectation is always that communication with guests is conducted professionally, calmly, and respectfully. I also take your comments regarding guest safety very seriously. Hearing that swimmers were put in an uncomfortable or unsafe situation during the interaction is particularly concerning, and this is something we will be reviewing internally with the team involved. I do appreciate your acknowledgment that you were actively trying to follow the correct booking procedure and were prepared to relocate if necessary. We understand that our mooring process may not always be immediately clear to visiting captains, and our responsibility is to assist in a courteous and constructive manner. While our staff do have to actively manage mooring assignments — particularly during busy periods when reserved balls must remain available — there is never an excuse for a guest to feel publicly confronted or disrespected. Please be assured that your feedback has been taken seriously and will be addressed directly with the team. Bitter End has built its reputation on hospitality, professionalism, and respect for the boating community, and I regret that this was not reflected in your experience. Thank you again for bringing this matter to my attention. We value the relationships we have within both the BVI and USVI captain communities, and I hope we may have the opportunity to provide you with a far more positive experience in the future. Please feel free to send us a direct message here on Dockwa or email to [email protected] should you wish to discuss this matter further. Kind regards, Nick Putman Marina Manager

Thank you, Jose, for the wonderful review! We're thrilled to hear you enjoyed the service and appreciate your recognition of the progress we've made. Our team has worked hard to honor the spirit of Bitter End while continuing to improve the guest experience. Your support means a lot to us, and we look forward to welcoming you back again soon. Best, Nick Putman (Marina Manager)

Thank you, Karen, for your kind review! We're delighted to hear that our dock team was able to assist you promptly and help make your arrival smooth and stress-free. Providing responsive service both on the radio and on the water is something we take great pride in. Thank you for choosing Bitter End, and we look forward to welcoming you back again soon! Best, Nick Putman (Marina Manager)

Thank you, Daniel, for your review! We're glad to hear you enjoyed our facilities and found the dock staff helpful during your visit. Our team works hard to provide a welcoming and enjoyable experience for every guest. We appreciate your support and hope to see you back at Bitter End again soon! Best, Nick Putman (Marina Manager)

Thank you, Mark, for the wonderful review! We're honored to continue living up to the reputation that so many guests have come to expect from Bitter End. It's great to hear that your experience started with a smooth arrival and mooring assistance, and that you enjoyed the beach, dinner, and breakfast during your stay. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit soon! - Nick Putman (Marina Manager)

Thank you, Duane, for your kind review! We're delighted to hear that Bitter End Yacht Club lived up to your expectations and that you enjoyed your visit. Our team works hard to maintain a beautiful resort experience for our guests, and it's wonderful to know that effort was reflected during your stay. We appreciate your support and look forward to welcoming you back again soon! - Nick Putman (Marina Manager)

Thank you, Nico, for the fantastic review and for your continued support! We're especially pleased to hear your kind words about our Dockmasters and facilities. Our team takes great pride in providing a first-class experience on the water and ashore, so it's wonderful to know that it keeps bringing you back. We truly appreciate your loyalty and look forward to welcoming you back again and again for many years to come! - Nick Putman (Marina Manager)

Thank you, Nick, for your review! We're delighted to hear you had an excellent stay and enjoyed our facilities. We appreciate you taking the time to share your experience and hope to welcome you back to Bitter End Yacht Club again soon! - Nick Putman (Marina Manager)

Thank you, Tom, for taking the time to share such a thoughtful review! We're delighted to hear you enjoyed your stay in the marina and appreciated our location, facilities, and dock team. It's especially rewarding to know that our shower facilities stood out among the many you've experienced while cruising. We're also glad you enjoyed your meal at The Buoy Room and found the service prompt and convenient. Thank you for choosing Bitter End Yacht Club, and we hope to welcome you back on a future adventure! - Nick Putman (Marina Manager)

Thank you, Gladys, for your wonderful review! We're thrilled to hear that you enjoyed the service and that our team made such a positive impression during your visit. We'll be sure to share your kind words with our employees, who work hard to create exceptional experiences for our guests. We appreciate your support and look forward to welcoming you back to Bitter End Yacht Club soon! - Nick Putman (Marina Manager)

Thank you, Bret, for the wonderful review! We're delighted to hear that you enjoyed the harbor, resort, restaurant, and grounds. Your recommendation means a great deal to our team, and we're grateful you chose to visit Bitter End Yacht Club. We look forward to welcoming you back for another memorable stay in the future! - Nick Putman (Marina Manager)

Thank you, Cambria, for your kind review! We're so glad you enjoyed your stay with us and found Bitter End to be a wonderful place to spend a few nights. We appreciate you choosing to stay with us and hope to welcome you back again soon for an even longer visit! - Nick Putman (Marina Manager)

Thank you, Jay, for your wonderful review! We're honored to be one of your favorite places to visit. It's great to hear that you enjoyed the moorings and found our team helpful during your stay. We truly appreciate your support and look forward to welcoming you back to Bitter End Yacht Club again soon! - Nick Putman (Marina Manager)

Thank you, Dan, for the fantastic review! We're delighted to hear that you enjoyed the marina, facilities, restaurants, and convenient location. It's especially rewarding to know that our dock team and reception staff helped make your stay enjoyable with friendly and helpful service. We appreciate your kind words and are thrilled that Bitter End was a place where you could relax and spend some quality time. We look forward to welcoming you back on your next visit! - Nick Putman (Marina Manager)

Thank you for bringing this matter to our attention, Michele. I am very sorry to hear that your experience did not meet the standard of hospitality and professionalism we strive to provide. We take comments regarding staff interactions very seriously, and it is particularly concerning to hear that you felt uncomfortable following your review. Our expectation is that all guests are treated with courtesy and respect at all times, regardless of any feedback they may provide. I am also concerned by your comments regarding the dockage and electricity charges. We work hard to ensure billing is accurate, and if a duplicate charge occurred, we would like the opportunity to investigate and correct it if necessary. Please contact us directly with the details of your reservation so that we can review the circumstances surrounding your stay, including the billing records and the interactions described. Guest feedback is important to us, and we are committed to learning from situations where we fall short. Thank you again for sharing your experience. We hope to have the opportunity to address your concerns directly. - Nick Putman (Marina Manager)

Thank you, Stan, for your wonderful review and continued support! We're honored to hear that you've enjoyed seeing Bitter End's progress since Irma and that your recent visit was such a positive experience. It's especially great to hear that our dock team provided excellent service and that you found the facilities clean and welcoming. While we're still working on exciting additions and improvements, we're thrilled that you enjoyed your stay and look forward to welcoming you back again soon. - Nick Putman (Marina Manager)

Thank you, Dina, for your wonderful review and for your continued support! We're thrilled to hear that your experience was, once again, top notch. Kemron and Trovan will be delighted to hear your kind recognition, and we'll be sure to share your compliments with them. Our entire team takes great pride in providing friendly, attentive service, and it's always rewarding to know those efforts are appreciated. We look forward to welcoming you back to Bitter End again soon! - Nick Putman (Marina Manager)

Thank you, Robert, for your review! We're delighted to hear you enjoyed your visit and appreciated the beauty of Bitter End. We truly are fortunate to call such a special place home, and we're glad you were able to experience it. We appreciate your support and hope to welcome you back again soon! - Nick Putman (Marina Manager)

Thank you, Sandy, for your lovely review! We're delighted to hear you enjoyed a peaceful mooring, a wonderful dinner, and a relaxing launch ride back to your boat. It sounds like you made the most of your time at Bitter End, including a hike to take in some of the beautiful views before continuing your adventure to Jost Van Dyke. We appreciate you sharing your experience and hope to welcome you back for another perfect evening in the future! - Nick Putman (Marina Manager)

Thank you, Janet, for your wonderful review and continued support! Your kind words mean so much to our team. We're thrilled to hear that your experiences at Bitter End continue to be memorable and that our staff helped make your visit special. We truly appreciate your loyalty and look forward to welcoming you back again soon! - Nick Putman (Marina Manager)

Thank you, Jane, for the fantastic review! We're honored to be your favorite stop in the BVI. Our dock team works hard to provide a warm welcome and excellent service to every guest, so they'll be thrilled to hear your kind words. We truly appreciate your support and look forward to welcoming you back to Bitter End again soon! - Nick Putman (Marina Manager)